FAQ's

HOW WE ARE SANITIZING OUR RENTALS BEFORE AND AFTER EACH EVENT:

• All hard surfaces will be sanitized with commercial-grade, COVID-19 disinfectant prior to delivery and onsite at your event.

• All upholstered items will be treated with fabric-safe commercial-grade, COVID-19 disinfectant before and after each event. Each upholstered piece will be wrapped and delivered in plastic.

• Our warehouse has been updated with hand sanitizers throughout for both staff and clients to use.

• All delivery trucks contain hand sanitizer, wipes, disinfectant spray, and paper towels for our team to use throughout all deliveries and pickups.

WHAT IF I NEED TO RESCHEDULE MY EVENT DUE TO COVID-19?

For those who have had to reschedule and postpone events, our heart goes out to you! We will do all we can to help you as we all navigate through these uncharted waters. It’s our mission to support and serve our clients at all times and remain a positive force in the events industry and this situation is definitely no exception!

Rescheduling Your Event:

To reschedule or postpone your event due to COVID-19, please send an email to lvdreamevent@gmail.com. To make rescheduling events as seamless as possible, we are allowing clients to apply their payments to a future event date within two years. We will check the availability of items on your order to verify they are available for your new date. We kindly ask that you choose a new event date as soon as possible so we are best able to accommodate you, since we cannot guarantee the specific pieces on your order will be available for your rescheduled event date. But rest assured, we will work with you to find replacement items you love just as much, if that becomes necessary!

One thing to mention is that your delivery & labor charge will likely change, depending on your new date and delivery availability. The delivery charge on your order was calculated for your event date, the specific items on your order, and your venue. We’d need to recalculate delivery if everything is moved.

Subsequent Rescheduling:

If you need to reschedule your event for a subsequent time due to COVID-19, you will be charged a 10% rescheduling fee per each date change and the final balance shall be due upon confirming the new event date.

We understand that much has changed in your plans and that can become unnerving. Please let us know if there is anything else we can do to support you during this time. You can reach us by email info@somethingvintagerentals.com or giving us a call at (850) 832-4921.

HOW DO I RENT ITEMS FROM DREAM EVENT RENTALS?

It’s simple! You can either submit a wishlist or email us using our contact form! We will then respond within 48 business hours so we can learn more about your upcoming event and check on item availability. Next, we will create a proposal for you. All items are rented on a first come, first serve basis. If you would like to reserve your items, you pay 50% non-refundable deposit to book the items. You will pay the remaining 50% 14 days prior to your event date. That’s it! You sign and pay all online using our secure payment processing system.

HOW DO I CREATE A WISHLIST?

It’s simple! You can either submit a wishlist or email us using our contact form! We will then respond within 48 business hours so we can learn more about your upcoming event and check on item availability. Next, we will create a proposal for you. All items are rented on a first come, first serve basis. If you would like to reserve your items, you pay 50% non-refundable deposit to book the items. You will pay the remaining 50% 14 days prior to your event date. That’s it! You sign and pay all online using our secure payment processing system.

HOW DO I CREATE A WISHLIST?

To create a wishlist, add the pieces and quantities you are interested into your cart for your event. Once you have added to your heart’s content, click “Submit.” Within 48 business hours, we will check the availability of the items you requested and email you to let you know if your pieces are available. Please note that because of the one of the kind nature of our pretties, many book up over a year in advance. Crazy, we know!

IS IT POSSIBLE TO SEE THE ITEMS IN PERSON BEFORE I PLACE AN ORDER?

Of course! We have appointments for warehouse visits on available. Please shoot us an email at lvdreamevent@gmail.com or give us a ring at 850.832.4921 to make an appointment and we will do our best to accommodate!

I KNOW I WANT TO RENT AN ITEM FROM YOU BUT I DON’T KNOW WHAT MIGHT LOOK GOOD WITH IT. CAN YOU HELP?

We are happy to help pick out items that will go with your event and within your budget. For more in-depth styling and design services, please check out our Event Design Packages.

DO YOU REQUIRE A RENTAL MINIMUM FOR DELIVERY?

We require a $250 rental minimum for all delivery orders in the DMV area that are under 50 miles from us during non-peak event season. Our rental minimum increases to $400 during peak event months of April, May, September and October. For events over 50 miles away, the rental minimum increases depending on distance from our Summerlin Las Vegas location: Please email lvdreamevent@gmail.com and include your venue name, address and date for a more accurate delivery minimum!

WHAT IS INCLUDED IN DELIVERY?

We make delivery easy so you don’t have to worry on the day of your event! The Dream Event Rental team has two tiered options to make sure everyone has what's right for them!

Our most economic option, Standard Delivery is a great choice for events taking place at private residences and venues that do not have contractual load-in/load-out time windows. In the weeks leading up to your event, SVR will schedule your delivery and pickup based on what works best with our schedule. Typically this is Same Day Drop-Off of all rental items with pick up following the next day.

If your venue requires load-in immediately before your event and load-out immediately after your event with contractually agreed upon windows, this is the one for you. The Dream Team will deliver and pickup at your requested times and will send additional staff to accommodate any narrow time frames. Like both of our options, we will be in touch to confirm timing the week of your event, but you can relax knowing you’re guaranteed the slot that works best for your timeline!

All Delivery Options include delivery and pick up from your venue. Set up is your responsibility or the responsibility of your wedding planner/planning team.

*Delivery fees are determined based on the size of the final order, delivery location, and whether you choose Flexible, Standard, Weekend, or Same Day delivery.

WHAT IF I JUST WANT JUST A FEW ITEMS, COULD I PICK THEM UP MYSELF?

Yes! You can pick up small pieces and some furniture from our warehouse. We do require a $125 rental minimum for all pick-up orders.

HOW LONG IS THE RENTAL PERIOD?

The rental period for each item is 24-hours. Need it longer? We are happy to work with you and see if we can accommodate!

CAN I KEEP MY RENTALS OUTSIDE OVERNIGHT?

No, none of our rentals can be left outside over night. They will need to be brought inside to prevent any unsuspected Vegas wind storms from blowing in and causing damage.

WHAT IF I STAIN OR BREAK IT?

We offer an optional 12% damage waiver on our equipment, excluding glassware and china. The damage waiver covers incidental damage to the equipment covered. All equipment must be returned to be covered under the damage waiver. Glassware and china missing or broken will be charged the replacement cost.

We do not charge sales tax on our rental equipment.

HOW DO I CARE FOR HANDMADE AND VINTAGE CHINA AND GLASSWARE RENTALS?

Our china is fragile and should not be placed in the dishwasher or heated. Before being returned to Something Vintage, the china must be rinsed free from any food or alcohol particles and stacked vertically in the crates provided – if not, the client may be charged a cleaning and restocking fee